tiscali faq 

Q. Why might tiscali disconnect an elder widow's telephone without any prior notice?
A. See here
Q. What internal records do tiscali keep of correspondence received and sent?
A. See here
Q. How do you alter a tiscali agreement when the holder is deceased?
A. See here
Q. How do you speak to a more senior tiscali staff member when dissatisfied with the response of an member of  tiscali  call centre staff?
A. See here
Q. How do tiscali respond to written complaints?
A. See here
Q. Would I recommend  tiscali to anyone else?
A. No, never, ever.