tiscali
| Q. Why might tiscali disconnect an elder widow's telephone without any prior notice? |
| A. You might expect a large
company such as tiscali
to appreciate the importance of a telephone to an elderly person living
alone. It should be obvious that a telephone provides a means of
contact to an older person and more importantly a tool for them to use
should they become unwell or be concerned for their safety.
However, it seems that that is not the case and without any warning whatsoever and contrary to the elderly lady's desire tiscali did just that.
The tiscali response: 'I can advise that in order for us to change the account name ... we had requested photographic identity and a utility invoice. Once we received this we would be able to process any request on the account. As we had not received this documentation the account was cancelled.' Whilst the initial tiscali letter had requested this information, we were repeatedly told that without a death certificate nothing could be done. Despite sending the death certificate twice tiscali denied it's receipt. We would have sent these additional items as we were clear, in our correspondence, that we wanted to retain the phone service. Had we been told that disconnection was likely we would have sent them immediately. However tiscali seem completely inadequate at communicating clearly and efficiently - somewhat a joke for a company in the telecommunications industry.
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