To make matters worse tiscali 's Niamh McAndrew wrote to the elderly widow, on 16th December 2009,  with words such as "I would like to offer my condolences...",  "I understand this is a stressful time for you..." , "I will be responsible for assisting you with your issue until it is confirmed resolved.", "Please accept our sincere apologies for the inconvenience caused as a result of the issues you are experiencing" - yet by 16th December the account had been closed and the phone cut off!

I have received a letter back from tiscali. They have attempted to justify their actions and in doing so revealed that either their internal systems and processes are seriously floored or someone at tiscali  is lying.

Fair compensation for distress and loss of service, to an elderly widow, would have been a nice gesture. But tiscali responded, in the final paragraph, with:

'As there is no compensation due and the account is fully cancelled, I will be closing this case.'

Since contacting tiscali myself i have been made aware of many many dissatisfied customers going back many years. So if you at thinking about signing up with tiscali, I'd urge you to think again.